Registered users can view up to 200 bugs per month without a service contract. Enroll now at global knowledge to master all the essential cisco uccx skills from capacity planning to choosing product features and installation. Apr 21, 2014 uccx9 sending email script after the integration of between uccx9 and exchange, the potential customers can fill in and send out contact info so that matching a script is able to send the info to email box of customer support. The ivr will communicate with a microsoft sql server. If you dont own the administration of uccx and have various administrators not checking server health after their changes, this is a nice easy option, pointed out to me by a. Uccx script editor confirmation lumenvox knowledgebase. This will allow a caller to enter an account number and retrieve a balance from the database to be played back via the script. Uccx simple integration test lumenvox knowledgebase. Uccxd unified contact center express and unified ip ivr.
Cisco icm internet script editor unified networking. Icm then determines which script to execute, based on the call type schedule. Hxs file on your computer for microsoft script editor. Explore advanced techniques in scripting and overall cisco unified ccx functionality. The following shouldnt be used in production code unless you know exactly what you are doing. The download contains the latest revisions and additions to content in that help file. Please check the logs for further details conditions. This uccx application script uses lumenvox speech recognition asr and texttospeech tts. Compare this to uccx where a trigger is defined, based on its cti rp, which has a script statically assigned to it. Advanced uccx scripting training accxsl sunset learning. Next we provision our first application to build familiarity with call control groups, dialog groups, applications, triggers, prompt management, and the script editor.
This article discusses advanced topics that are not supported by cisco tac and wont ever be. Getting the caller name through scripting with uccx. Cisco unified contact center express administration and operations guide, release 12. Learners will be able to describe the cisco unified ccx script editor, how it is. Aef file you have to download the script editor from uccx. Reinstall the editor application run as administrator directly into the program files and explicitly define the path. Asccx advanced scripting for cisco unified contact center. For additional uccx scripting training, turn to sunset learnings advanced. Aug 22, 2014 cisco icm internet script editor cisco icm software release 4.
In this lab, you will continue developing the main ivr application script using the uccx script editor. Where can i find the downloadable unity express script editor. Uccx srnd is a place to get a idea on how uccx works next is to download the script depository and play with those scripts. Feb 01, 20 a quick and dirty introduction to the cisco uccx script editor installation hello world. This course addresses the steps in the script editor pallet as well as scripting. When working with the cisco uccx script editor tool, there are several configurable steps available to. Jan 27, 2017 how to configure basic scripts in uccx 11. Advanced scripting for cisco unified contact center. The following walk through provides stepbystep procedures for using audacity to create and edit prompts for use on cisco unified contact center express. Remote monitoring on cisco unified contact center express 8. Advanced scripting for cisco unified contact center express asccx v11. Documentation for the ccx scripting can be found in the scripting and development series guide.
Fast lane offers authorized cisco training and certification. Jan 08, 2015 in order to uninstall the ccx script editor application on the workstation, navigate to control panel addremove programs. Learn about the cisco unified contact center express unified ccx product and all of its associated client applications and scripting tools. There are several use cases i wanted to highlight where these audio tools come in handy.
Cisco unified contact center express getting started with. Our uccxd unified contact center express and unified ip ivr deployment courses are delivered with state of the art labs and authorized instructors. Audio tools are an essential part of any uc engineers toolkit. The free admin script editor download for pc works on most current windows operating systems. Oct 12, 2016 bug information is viewable for customers and partners who have a service contract. Cisco unified ccx editor, free download by cisco systems. Contact center express my cisco collaboration diary. Clicking this link will start the installer to download admin script editor free for windows. Jan 20, 2017 cisco unity express script editor this topic describes the cisco unity express script editor.
Cisco unified contact center express administration and. Jan 27, 2014 views expressed here if any are my own and do not necessarily reflect my employer. The instruction below guide you through the process of installing a uccx editor script. Asccx advanced scripting for cisco unified contact center express v8. Apr 28, 2014 validating a new script file using the uccx script editor can aid in reducing potential issues during implementation as it will validate all script steps have been configured and variable read more. For this reason the holidaycheck script is a great learning tool. We dont know who wrote the original script, but it has been plagiarized by us all and it is remarkable when it is studied by those who want to learn its secrets. Thats what i have been doing for a while and asking friends. Just click the free admin script editor download button at the top left of the page. How do i access the free admin script editor download for pc.
In order to uninstall the ccx script editor application on the workstation, navigate to control panel addremove programs. Download the cisco unity express script editor from and install it on a windows pc. A quick and dirty introduction to the cisco uccx script editor installation hello world. Uccx script editor get digits lumenvox knowledgebase. How to use the cisco unified ccx editor palettes 224 how to create and customize a cisco unified ccx editor script 225 creating a script 225 customizing a step 228 defining, using, and updating script variables 231 how to reorganize the display of script variables in the editor 232. Cisco unified ccx editor window with a sample script 24 about the cisco unified ccx editor status bar 25. Students should expect to spend time using the script editor and other tools to create. When creating a script in uccx, we need to ensure that the holiday prompts are played when there are some national holidays in the countrystate. The video walks throughout the details of this script and provides, we hope, some useful instruction.
Vbsedits vbscript editor feature set includes syntax coloring, intellisense, code snippets, integrated debugger and a ton of samples to make it easy to learn. You will add database access in the main application. Based on that and some of the changes cisco has made, i think is critically important. First step is to create the email, this includes the subject and body content for the email. Cisco unity express script editor this topic describes the cisco unity express script editor. Based on that and some of the changes cisco has made, i think is critically important that scripts make use of exception statements. Downloading the cisco unified ccx editor for a separate installation.
Cisco uccxd deploying cisco unified contact center express. For example christmas, new year, independence day including some festivals celebrated in the countrystate. This occurs when the editor user logs in with a username of a different case than what is stored within uccx and cucm. Download admin script editor from official sites for free using. Troubleshoot common scenarios in outbound dialer of uccx. The example cisco unified ccx basic script template 72. Validating a new script file using the uccx script editor can aid in reducing potential issues during implementation as it will validate all script steps have. Uccx spanbased silent monitoring configuration example. Design of this ivr 5m programming our ivr in the uccx script editor 21m basic ivr. We will proceed to create a couple more variables to allow us to form and send an email from the uccx script. If your script indeed reference to some custom jar files then make sure they do exist in document management on uccx and also make sure they are in selected section by going to system custom file configuration. This particular message seems to be the required custom jar files missing in the uccx administration for the script you are trying to open.
Admin script editor free download for windows 10, 7, 88. Hxs file in the \program files\office12\1033 directory on the drive where you installed the 2007 office. The script itself can be downloaded at the bottom of this page. Validating the script via the script editor, checking for valid sub flows, etc. I cant believe this is happening in 2017, but this uccx administration suite is garbage. If this is a critical position you need to get some training. Bug information is viewable for customers and partners who have a service contract. My issue is that the initial splash screen comes up for a quick sec and goes away. Aug 22, 2014 routing script execution and selection before the icmucce software execute a routing script it classifies each call into call type that you have defined. Additional information about license you can found on owners sites. When working with the cisco uccx script editor tool, there are several configurable steps available to users, allowing scripts to be configured to control overall call flow, including ivr functionality with asr and tts resources. Using the unified contact center express uccx editor to save as a script to the script repository fails with the error.